dgt33 Privacy Policy — Your Data, Your Rights

Introduction

dgt33 ("we", "us", "our") is committed to safeguarding the privacy and security of all personal data entrusted to us by players, visitors and prospective users of the dgt33 platform ("you", "your"). This Privacy Policy sets out in plain, formal terms how we collect, store, use and protect your personal information whenever you interact with dgt33.

This policy applies to all services offered by dgt33, including the website, mobile web experience, live casino, sports betting, and any communications you receive from us. By creating an account or using any dgt33 service, you acknowledge that you have read, understood and accepted the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform.

Your Privacy Rights at a Glance

The following cards summarise your key rights as a dgt33 player. Full details are in the sections below.

Information We Collect

dgt33 collects personal data only to the extent necessary to provide a safe, legal and functional gambling service. The categories of data we collect, and the reason for each, are set out below:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data or biometric data, and we have no intention of doing so. Where any such data is inadvertently submitted, it will be deleted promptly.

How We Use Your Information

Personal data collected by dgt33 is used exclusively for the following purposes. We do not use your data for any purpose that is inconsistent with the original reason it was collected without first obtaining your explicit consent:

• To create and manage your dgt33 player account, verify your identity, and fulfil our KYC and age verification obligations before permitting play.
• To process deposits and withdrawals via bKash, Nagad, Rocket and other accepted payment methods, and to maintain accurate transaction records as required by law.
• To detect, investigate and prevent fraud, money laundering, multiple account creation, bonus abuse, and other prohibited conduct as described in our Terms and Conditions.
• To fulfil our responsible gaming obligations — including monitoring play patterns for signs of problem gambling, applying and enforcing deposit limits and self-exclusion requests, and sending relevant welfare communications where appropriate.
• To provide customer support, respond to your queries and complaints, and communicate important account-related updates such as security notices, policy changes and transaction confirmations.
• To improve the dgt33 platform through analysis of aggregated, anonymised usage data. We may analyse game performance, page load times, and user navigation patterns to identify areas for improvement. This analysis uses anonymised data and cannot be traced back to any individual player.

Legal Basis for Processing

dgt33 processes your personal data only where a valid legal basis exists. Depending on the nature of the processing activity, the legal basis will be one or more of the following:

• Contractual necessity — processing required to fulfil the player agreement, including account management, payment processing, and access to games.
• Legal obligation — processing necessary to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, tax reporting obligations, and age verification mandates.
• Legitimate interests — processing carried out to operate the platform securely, prevent fraud, improve service quality, and fulfil responsible gaming obligations, where these interests are not overridden by your privacy rights.
• Consent — where we rely on consent for a specific processing activity (for example, sending you promotional communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Sharing Your Information

dgt33 does not sell, rent or trade your personal data. We share your information only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors and financial service providers — including bKash, Nagad, Rocket, Upay, Visa and Mastercard — who process your transactions on our behalf. These parties are contractually obligated to handle your data securely and may not use it for any purpose other than processing your payment.
• Game content providers and live casino operators — including Evolution Gaming, Pragmatic Play, Ezugi, and similar studios — who deliver game content to you via the dgt33 platform. These providers may receive technical session data necessary to run the game but do not receive your identity or financial data.
• Regulatory and law enforcement authorities — where we are required by law to disclose personal data, for example in response to a court order, a formal regulatory inquiry, or a legally mandated AML report. In such cases, dgt33 will disclose only the minimum data required by the relevant legal obligation.
• Technology and security service providers — such as fraud detection, cybersecurity, server hosting and platform analytics vendors — who process data on our behalf under strict data processing agreements. These providers act only on our instructions.

Cookies and Tracking Technologies

dgt33 uses cookies and similar tracking technologies to ensure the platform functions correctly and to understand how players use the service. We use the following categories of cookies:

• Essential cookies — strictly necessary for the platform to operate. These include session authentication cookies, security tokens, and language preference cookies. Without these cookies, you would not be able to log in, make deposits, or play games. These cookies cannot be disabled.
• Functional cookies — used to remember your preferences and settings within the platform, such as your preferred game categories, display settings, and notification preferences. These cookies improve your experience but are not essential to the core service.
• Analytics cookies — used in aggregated, anonymised form to understand how players navigate the platform, which pages receive the most traffic, and where technical errors occur. This data helps us improve dgt33. Analytics data cannot be used to identify you personally.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the dgt33 platform. Instructions for managing cookies are available in your browser's help documentation. dgt33 does not use third-party advertising or retargeting cookies.

Data Retention

dgt33 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. In practice, this means: active account data is retained for the duration of your account and for a period of up to five years following account closure, in order to satisfy legal and regulatory record-keeping requirements applicable to online gambling operators. Transaction records may be retained for longer periods where required by tax or financial regulations.

When personal data is no longer required, dgt33 will securely delete or anonymise it in accordance with our internal data disposal procedures. If you request deletion of your data and we are legally permitted to comply, we will action your request within 30 days and confirm completion in writing to your registered contact details.

Your Rights

As a user of dgt33, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within 30 days:

• Right of access — you may request a copy of the personal data we hold about you at any time. We will provide this in a clear, readable format within 30 days of a valid request.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure — subject to legal retention obligations, you may request that we delete all personal data we hold about you. Where deletion is not legally permissible, we will inform you of the specific reason and the earliest date on which deletion can take place.
• Right to restriction — you may request that we restrict processing of your personal data in certain circumstances, for example while a complaint is being investigated or where you contest the accuracy of the data we hold.
• Right to object — where we rely on legitimate interests as the legal basis for processing, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or unless processing is necessary for legal claims.

To exercise any of the rights above, please email [email protected] with the subject line "Data Rights Request" and a clear description of your request. We may need to verify your identity before acting on the request. There is no fee for exercising your rights.

Data Security

dgt33 takes the security of your personal data seriously. We implement and maintain a range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data in transit, secure encrypted storage for data at rest, restricted staff access to personal data on a need-to-know basis, regular security reviews and vulnerability assessments, and two-factor authentication options for player accounts.

While dgt33 takes all reasonable precautions, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, dgt33 will notify you without undue delay and provide clear information about the nature of the breach, the data affected, and the steps we are taking to address it.

Third-Party Links

The dgt33 platform does not contain links to external third-party websites for commercial or affiliate purposes. Any links that appear on the platform are strictly limited to internal pages within dgt33. dgt33 is not responsible for the privacy practices of any third-party platforms, including payment gateways that operate their own separate interface. We encourage you to review the privacy policy of any external service you use in connection with your dgt33 account.

Children's Privacy

dgt33 is strictly an adult platform. We do not knowingly collect, store or process personal data relating to individuals under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will delete that data immediately and close any associated account. If you believe that a minor has submitted personal data to dgt33, please contact us at [email protected] so that we can take prompt action.

Changes to This Privacy Policy

dgt33 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. Where changes are material, we will notify you via the platform or by direct communication to your registered contact details prior to the changes taking effect.

The date at the top of this page indicates when this policy was last revised. Your continued use of dgt33 following any update constitutes your acceptance of the revised policy. If you do not agree to the revised policy, please discontinue use and contact support to request account closure.

Contact and Data Queries

If you have any questions, concerns or requests relating to this Privacy Policy or the way dgt33 handles your personal data, please contact our support team. We take all privacy-related queries seriously and aim to respond within 5 business days.

Email: [email protected]